FAQ

We are a technology company that enables Canadians to easily get healthcare when they need it the most but are unable to make a trip to their family doctor. We provide technology to your doctor that helps them come to your house to give you and your family the care that you need.
Anyone whose doctor uses the MedHouseCall technology. Please check our site to see if your doctor works with us.
Yes! If you have a valid provincial health card and meet the ministry of healthsrequirementsthen the doctor visit to your house is 100% covered for you.
A frail elderly patient is: 65 years of age or older; and has one or more of the following:
  • complex medical management needs that may include polypharmacy;
  • cognitive impairment (such as dementia or delirium);
  • age-related reduced mobility or falls; or
  • unexplained functional decline (not otherwise described above).
A housebound patient isa person:
  • that has difficulty in accessing office-based primary health care services because ofmedical, physical, cognitive, or psychosocial needs/conditions;
  • for whom transportation is not available or not appropriate in the person’scircumstances;
  • for whom other strategies to address the access challenges have been considered butare not available or not appropriate in the person’s circumstances; and
  • for whom the care and support requirements can be effectively and appropriatelydelivered at home
Doctors typically provide healthcare for most non-urgent common illnesses and minor injuries. They will be able to provide you with a prescription if it is required. A copy of your medical record for that visit can also be provided for you to share with your family doctor.
You need to create an account using our mobile app or on our website in order to use our service. You will be required to provide your health card so that we can ensure that it is valid. After completing registration, if your doctor uses our technology , or there is a doctor available in your area,you may request a home visit from them.
We are currently serving cities in the province of Ontario only. We will be expanding to other provinces in 2020.
Once you request an appointment from your app or from the website, you will get a notification from the doctor with their approximate arrival time. In addition, they will call you before they come to your house. Please ensure to answer their call or they may cancel the appointment.
Our service is NOT for emergency conditions. If you feel that you or anyone you know is suffering from an emergency, CALL 911 immediately.
Doctors using the MedHouseCall technology may be used in addition to your regular family doctor. If you do not have a family doctor please visit our Resources section for recommendations on how to acquire one.

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